MKN Group (“we”, “our”, “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By accessing or using our services, you consent to the terms described in this policy.

“Personal Information” means information about an identifiable individual. This includes, but is not limited to:

• Name
   
• Email address
   
• Phone number
   
• Business and billing information
   
• IP address
   
• Device information
   
• Any details you provide while using our telecom, IT, PBX, or support services
   

Business contact information (e.g., business title, business phone, business address) is not considered Personal Information under PIPEDA.

We collect information when you:

• Contact us
   
• Request support
   
• Use our telecom or PBX services
   
• Sign up for our products or online services
   
• Submit forms, billing details, or documents
   

We collect data through logs and analytics, such as:

• IP address
   
• Device type
   
• Browser information
   
• Usage logs for troubleshooting, diagnostics, or service improvement
   

For telecom, PBX, and technical support services, we may collect:

• Configuration files
   
• Call routing information
   
• Technical logs
   
• Error reports
  This information is used strictly for providing and improving your services.
   

We collect personal information for the following reasons:

• To provide, maintain, and support our services
   
• To verify your identity
   
• To respond to customer inquiries
   
• To diagnose and resolve technical issues
   
• To process payments and manage accounts
   
• To improve our products, systems, and security
   
• To comply with Canadian legal, financial, or regulatory obligations
   

We will never sell your personal information.

We collect, use, and disclose your information with your:

• Express consent, such as when submitting forms or signing up
   
• Implied consent, such as when using our services or contacting support
   

You may withdraw consent at any time, subject to legal or contractual restrictions.
To withdraw consent, contact: support@mkn-group.com

We only use or disclose your information for purposes you would reasonably expect.

We may share information with trusted partners who assist with:

• Cloud hosting (e.g., Google Cloud, Microsoft Azure)
   
• Payment processors
   
• Email platforms
   
• Technical support tools
   

These providers must comply with strict confidentiality and data-protection requirements.

Your data may be processed outside Canada (e.g., United States).
When this occurs, we ensure that:

• The third party provides comparable protection to PIPEDA
   
• Only necessary information is transferred
   
• Data is protected contractually
   

We may disclose information to comply with:

• Court orders
   
• Law enforcement requests
   
• Government audits
   
• Legal obligations
   

We use administrative, technical, and physical safeguards to protect your information, including:

• Encrypted communication
   
• Secure servers and firewalls
   
• Access controls and authentication
   
• Regular security monitoring
   
• Limited access to staff on a need-to-know basis
   

No method of transmission is 100% secure, but we take all reasonable steps to protect your data.

We retain personal information only as long as necessary to:

• Provide services
   
• Meet legal requirements
   
• Resolve disputes
   
• Conduct audits
   

When information is no longer needed, it is securely deleted or anonymized.

You have the right to:

To make a request, contact: support@mkn-group.com

We will respond within 30 days as required by PIPEDA.

Our website may use cookies and analytics tools to:

• Improve performance
   
• Understand visitor trends
   
• Enhance user experience
   

You can disable cookies through your browser settings. Some features may not function properly without them.

Our website may contain external links.
We are not responsible for the privacy practices of third-party sites.
We encourage you to review their policies.

We may update this policy as needed.
When updated, the revised version will be posted with a new “Last Updated” date.
Continued use of our services means you accept the updated policy.

If you have any questions, concerns, or requests about this Privacy Policy, contact us at:

MKN Group
Email: support@mkn-group.com
Website: www.mkn-group.com

If your concerns are not resolved, you may contact:

Office of the Privacy Commissioner of Canada
www.priv.gc.ca